Title
Customer Portal Replacement Project Contract - RFP-2324-WCS-573 - Request for Award (Ordinance S-50473)
Description
Request to authorize the City Manager, or his designee, to enter into a contract with i3Milestone, LLC to provide the Oracle Utility Customer Self-Service (OUCSS) replacement solution for the Water Services and Public Works departments. Further request to authorize the City Controller to disburse all funds related to this item. The total value of the contract will not exceed $3,346,498.
Report
Summary
This contract will provide the Water Services and Public Works departments with a replacement of the OUCSS application with a solution that has advanced user-friendly features, single sign-on within the City's infrastructure, secure platform, is customer centric and will have a seamless integration with Customer Care and Billing (CC&B). The OUCSS is the public-facing customer portal that allows City residents the ability to access and manage their utility billing and update information or preferences pertaining to their City services (water, sewer, and/or refuse).
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
A Request for Proposal was processed in accordance with City of Phoenix Administrative Regulation 3.10.
Eight vendors submitted proposals deemed responsive and responsible. An evaluation committee of City staff evaluated those offers based on the following criteria with a maximum possible point total of 1,786:
- Method of Approach (0-750 points)
- Capability (0-500 points)
- Experience (0-336 points)
- Cost (0-200 points)
After reaching consensus, the evaluation committee recommends award to the following vendor:
- i3Milestone, LLC (1,386 points)
Contract Term
The contract will begin on or about Jan. 1, 2024, for a five-year term with no options to extend.
Financial Impact
The aggregate contract value will not exceed $3,346,498. Funding is available in the Water Services Department's Operating and Capital Improvement Program budgets.
Department
Responsible Department
This item is submitted by Deputy City Managers Ginger Spencer and Mario Paniagua, and the Water Services and Public Works departments.