Title
Project Assist Update - Citywide
Description
This report provides an update to the collaborative partnership with the Human Services, Water and Public Works Departments to provide financial assistance for current or past due City services bills. The update provides a program overview, information regarding households served and how residents with low-incomes can access services.
THIS ITEM IS FOR INFORMATION AND DISCUSSION.
Report
Summary
Project Assist offers critical financial support to City of Phoenix residents with limited income who are struggling to pay their City Services bill. Through this program eligible customers can apply for and receive a credit that is directly applied to their utility account, helping reduce outstanding balances.
The Human Services Department administers the program, conducting intake, eligibility screening and benefit distribution. Water Services and Public Works provide program funding and collaborate to ensure smooth integration with billing systems, customer communication and data sharing. The partnership reinforces the City's commitment to promoting household stability, maintaining access to essential services and supporting community well-being.
Department
Responsible Department
This item is submitted by Deputy City Manager Gina Montes and the Human Services Department.