Title
Phoenix Convention Center Department Exclusive Ticketing Services Contract - Request for Award (Ordinance S-50846)
Description
Request to authorize the City Manager, or his designee, to enter into contract with Etix Inc. to provide ticketing services at the Phoenix Convention Center Department (PCCD). Further request to authorize the City Treasurer to accept, and the City Controller to disperse, all funds related to this item. The contract is estimated to result in $2,444,000 in revenue to the City over the five-year aggregate term.
Report
Summary
This contract will provide ticketing services for PCCD clients. The ticketing program is a key component of overall operations, with approximately 125,000 tickets sold per year. Services under the contract include providing expertise and the latest ticketing technology in addition to ticket distribution, management of automated ticket distribution services, software, installation of network computers and field devices, training, data conversion, support and implementation. The Contractor will provide ticketing services for events at the Orpheum Theatre, Phoenix Convention Center and Symphony Hall.
This item has been reviewed and approved by the Information Technology Services Department.
Procurement Information
A Revenue Contract Solicitation procurement was processed in accordance with City of Phoenix Administrative Regulation 3.10.
Five vendors submitted responses, and the following was evaluated after deemed to be responsive and responsible:
The evaluation panel recommendations were reached by consensus in consideration of published selection criteria with total points ranging from 0 - 1,000:
- Price Proposal/ Revenue Sharing (300 points)
- Proposed Plan for Ticketing Services (250 points)
- Internal Control (200 points)
- Customer Service (150 points)
- Firm History and Experience (100 points)
The following Proposer is selected for award:
Public Outreach
This offering was advertised on the City of Phoenix website, the Arizona Business Gazette and International Association of Venue Managers (IAVM) Registered Members list.
Contract Term
The contract will begin on or about July 1, 2024, for a five-year term with no options to extend.
Financial Impact
The Contractor will pay the City 60 percent of the ticketing service and ticket order fees for Orpheum Theatre, Phoenix Convention Center and Symphony Hall over the five-year aggregate term, resulting in approximately $2,444,002.80 in revenue to the City.
Location
Orpheum Theatre, Phoenix Convention Center and Symphony Hall
Council Districts: 7 and 8
Department
Responsible Department
This item is submitted by Deputy City Manager John Chan and the Phoenix Convention Center Department.